Defective Items
If you have received a defective/incorrect item from us, please email us at info@kauda.co within 7 days from the date you receive your item and provide us with the following information:
1) Order number
2) Photo of evidence
Thereafter we will guide you on the exchange process.
We will notify you once we’ve received and inspected your returned item, and let you know if the exchange was approved or not.
Exchange & Returns
If you have received one of our beds, mattresses or mats and you haven’t opened the vacuum seal, you are eligible for a return or an exchange of size.
To qualify for a return or exchange, beds, mattresses or mats must remain unopened and in its original vacuum seal.
We don’t accept returns or exchanges if the vacuum seal has been opened for hygiene reasons and because it’s impossible to re-package once expanded.
If you have received one of our covers or any of our products and if you haven’t used them, you are eligible for a return or an exchange of size.
To qualify for a return or exchange, covers or any of our products must remain unused and in a brand-new condition.
We don’t accept returns or exchanges if the covers or any of our products have been used.
All returns via the online store will be refunded by store credit.
Do note that each order is only valid for one-time exchange and returns/exchanges are not allowed for sale items or orders using special promotional codes.
All sale item(s) are non-returnable, non-exchangeable, and non-refundable.
All item(s) customised with embroidery are non-returnable, non-exchangeable, and non-refundable.
Please note that returns/exchanges are assessed on a case-by-case basis. Kauda.co reserves all rights to exercise discretion in permitting all returns and exchanges.