Exchanges
If you have received a defective/incorrect item from us, please email us at info@kauda.co within 7 days from the date you receive your item and provide us with the following information:
1) Order number
2) Photo of evidence
Thereafter we will guide you on the exchange process.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please note: Kauda Bed comes vacuum sealed, if you haven’t opened the vacuum seal, you are eligible for a exchange of size.
We don’t accept exchanges if the bed vacuum seal has been opened for hygiene reasons and because it’s impossible to re-package once expanded.